Returns & Refunds Policy

Big Boone Supply Co. offers a 30-day return window. You must request a return within 30 calendar days after the order is delivered.

How to request a return

Submit a request through the Contact Us page and include your order number and reason for the return. Wait for authorization and shipping instructions before sending the product.

Return eligibility

• The request must be made within 30 days after delivery.
• The return must include the TimberBite body, hand crank, 5 mm grinding head, and supplied accessories.
• The product must be in the condition received except for reasonable inspection or testing, without damage caused by misuse, modification, improper installation, or neglect.
• Proof of purchase from this store is required.

Return shipping

The customer is responsible for return shipping unless the item arrived damaged, defective, incomplete, or different from what was ordered. Use a trackable service and keep the shipping receipt. Original shipping charges are not refundable unless required by law or the return resulted from our error.

Return destination

The authorized U.S. return destination is provided with the return instructions. Do not mail a product before receiving authorization.

Inspection and refunds

We inspect the return after it arrives and notify you whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days after approval. Your bank or card issuer may need additional time to post the credit.

Damaged, defective, or incorrect items

Inspect the order after delivery and contact us promptly if an item is damaged, defective, incomplete, or incorrect. Include the order number and clear photos when available.

Cancellations

Cancellation requests must be submitted before fulfillment. An order that has already shipped must follow the return process.

Contact

Big Boone Supply Co. is operated by AccuraPrime Brands LLC. Submit return questions through our Contact Us page.